Privacy Policy god33 – Personal Data Protection for Malaysian Members

This Privacy Policy is published by god33 ("we", "platform") and applies to all individuals who register for, access, or use god33's platform services in Malaysia. This document explains transparently how we handle your personal data from the moment of registration through to account closure.

god33 operates as the data controller responsible for all personal information collected through our platform, including via our website, mobile app, and customer support channels. We process your personal data in accordance with applicable data protection laws in Malaysia.

By registering an account god33 or continuing to use this platform, you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our platform.

god33 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect:

We do not collect sensitive category data such as health information, biometric data, religious beliefs, or political views without your explicit consent, unless required by applicable law.

god33 use your personal data only for legitimate purposes directly related to the provision of our services. The following is a complete list of data processing purposes:

• Account Management: Creating, maintaining, and managing your god33 account, including identity verification, password recovery, and profile updates.
• Financial Transaction Processing: Verifying and processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as processing withdrawals to registered payment methods in Malaysian Ringgit (MYR).
• Gaming Services Provision: Running Blackjack, Roulette, Poker, Lottery, Cricket, Live Casino, and all other services on the god33 platform.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, unauthorized access, and violations of our Terms & Conditions.
• Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements, identity verification (KYC), and reporting to authorities where required.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to god33 members.
• Platform Improvement: Analysing usage data in aggregate and anonymised form to understand how players use the platform and improve the overall user experience.
• Responsible Gaming: Monitoring gaming behaviour to identify signs of problem gambling and take appropriate protective measures.
• Service Communications: Sending account notifications, security updates, terms updates, and relevant promotional information (if you have opted in to receive them).

god33 processes your personal data on one or more valid legal bases. The applicable basis depends on the type of data and the purpose of processing:

• Contract Performance: Processing required to fulfil the service agreement between you and god33 — including account management, processing deposits and withdrawals in RM, and the provision of games.
• Legal Obligations: Processing required to comply with applicable Malaysian laws, including KYC, AML, and financial reporting obligations.
• Legitimate Interest: Processing for fraud prevention, system security, product improvement, and risk management purposes — carried out in a manner that does not unreasonably affect your fundamental rights.
• Consent: For marketing communications and data processing that is not a contractual or legal requirement — you may withdraw your consent at any time without affecting your core services.

god33 does not sell, rent, or trade your personal data to any party for commercial purposes. However, in certain limited circumstances, we may share your personal data with the following parties:

• Payment Service Providers: Transaction information is shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow and FPX banks solely for the purpose of processing your MYR deposits and withdrawals.
• Technical Infrastructure Providers: Cloud service providers, server hosts, and security tools that support the operation of the god33 platform. All such providers are bound by strict data protection agreements.
• Game Software Providers: In the context of Live Casino games and third-party games, the session data required to run those games is shared with the relevant software providers.
• Legal Authorities: god33 will disclose personal data when required by Malaysian law, court order, or direction from a competent authority. We will not disclose more than what is legally required.
• Anti-Fraud Authority: In cases of suspected or confirmed fraud, god33 reserves the right to share relevant information with fraud prevention bodies and the appropriate authorities.

god33 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration, or loss:

• 256-bit SSL/TLS Encryption: All communications between your device and god33's servers are encrypted using the strongest industry-standard security protocols available today.
• Data-at-Rest Encryption: Sensitive data stored in the god33 database, including financial information and identity documents, is encrypted using AES-256 encryption.
• Role-Based Access Control: god33 staff are only granted access to the data they need to perform their specific duties. All access is automatically logged and monitored.
• Two-Factor Authentication: god33 internal systems that contain member data are secured with mandatory two-factor authentication for all staff.
• 24/7 Security Monitoring: Automated monitoring systems run around the clock to detect suspicious activity, intrusion attempts, and anomalies in data access.
• Regular Security Audits: god33 conducts regular penetration testing and security audits by independent third parties to ensure our systems remain secure.
• Staff Training: All god33 staff undergo comprehensive, mandatory data protection training and are required to understand their responsibilities when handling member personal information.

While we take every reasonable step to protect your data, no security system is completely foolproof. You also play a role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

god33 only retains your personal data for as long as it is needed for the stated purposes, or as required by law. The following are general data retention guidelines:

• Active Account Data: For as long as your account remains active on the god33 platform.
• Financial Transaction Records: Minimum 7 years from the transaction date, in line with Malaysian financial regulatory requirements.
• Identity Verification (KYC) Records: 5 years after account closure, to satisfy AML legal requirements.
• Security Logs: 12 months for routine operation logs, up to 3 years for security incident-related logs.
• Support Communication Records: 3 years from the date of the last communication.
• Data Following Voluntary Account Closure: Account data is deleted or anonymized once the mandatory retention period has ended.

Once the required retention period has elapsed, data is securely deleted using methods that ensure it cannot be recovered. Data that must be retained longer due to legal requirements is isolated and access to it is strictly restricted.

As a member god33, you have certain rights regarding your personal data. Below is an explanation of each right and how to exercise it:

Platform god33 uses cookies and similar tracking technologies to enhance your experience and support essential platform functions. Here is an overview of the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, active game sessions, and security. These cookies cannot be disabled as they are necessary for the platform to operate.
• Performance Cookies: Collects anonymised information about how players use the platform — pages visited, time spent, and errors encountered. This data helps us improve the platform.
• Functional Cookies: Remembering your preferences such as language, favourite tables and platform settings, enabling us to deliver a more personalised experience.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your gaming session and login security.

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the god33 platform. Note that disabling cookies does not mean you will see no information — it may simply mean the information becomes less relevant to your needs.

Platform god33 is intended strictly for individuals aged 18 and above. We do not knowingly collect any personal data from anyone under the age of 18.

If you believe that a minor has registered a god33 account or provided us with personal data, please contact us immediately at support@god33.best. We will investigate and take appropriate action, including closing the account in question and promptly deleting all associated data.

god33 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to how we protect your privacy. The most recent update date will always be displayed at the top of this document.

For significant changes that affect how we use or disclose your personal data, god33 will provide at least 14 days' advance notice before the changes take effect, via in-platform notifications or email to your registered address.

Continued use of the platform god33 after any updates to the Privacy Policy will be considered as your acceptance of the revised policy. We recommend checking this page periodically. If you do not agree with any changes, please stop using the platform and contact us to close your account.